Refund policy
Returns
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in their original packaging.
Hikesity will cover return shipping fees for quality issues. For all other returns, the customer is responsible for return shipping costs.
If something is wrong with your order
If your item arrives damaged, defective, or isn't what you ordered, email hi@hikesity.com with your order number and a photo of the issue. We will ship a replacement or issue a full refund, your choice.
How to return
Please open a return ticket by sending an email to hi@hikesity.com with your order number and the reason for return. We will handle your request and provide you the mailing address. Returns are received at our Canadian returns facility.
For change-of-mind returns, return shipping is arranged and paid by the customer.
All returns must be sent using a trackable shipping service, and the tracking number must be emailed to hi@hikesity.com once the parcel is shipped. We cannot process a refund for a return we are unable to track or confirm as delivered.
Please use only the address provided in your return authorization. Parcels sent to any other address cannot be matched to your order.
Refund
Returned items are inspected on receipt. Approved refunds are issued to the original payment method within 5 business days of receipt.
Exchange
We do not process exchanges. To obtain a different model, size, or colour, please return the original item under the procedure above and place a new order.